Frequently Asked Questions
Everything you need to know about shopping with Poppy Shop UK
What are your standard delivery times within the UK?
Standard delivery typically takes 3 to 5 working days. During peak seasonal periods, please allow up to 7 working days for your order to arrive.
How can I return an item if I am not satisfied?
We offer a 30-day return policy. Items must be in their original packaging and unused condition. Please contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Poppy Shop UK focuses on serving customers within the United Kingdom to ensure the fastest delivery times and best service quality.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to follow your parcel's journey.
How can I contact customer service for further assistance?
You can reach our dedicated support team via the 'Contact Us' page on our website or by emailing [email protected]. We aim to respond within 24 hours.